Assurance Wireless Phone Replacement

Was your Assurance phone lost, stolen, or broken? And you are looking for a replacement for your lost, stolen , or damaged phone? If the answer is yes, then I think you have stumbled upon the right article.

The replacement of an Assurance Wireless phone depends on some criteria or policies. These are the Replacement Policies. Under these policies, you get a free new or refurbished phone as replacement from Assurance Wireless.

In this article I have covered everything you need to know about Assurance Wireless Phone replacement. If you want to know more, come with me and explore……

Assurance Cell Phone Replacement Policy

Assurance Wireless has their own Phone Replacement Policies. Here is given their Phone Replacement Policy:

  • If your mobile phone is lost, stolen, or damaged beyond repair, Assurance Wireless will replace it with a similar model or a comparable device of equal or greater value.
  • To be eligible for a replacement phone, you must have an active Assurance Wireless service plan and have made all necessary payments on time.
  • You must file a claim with Assurance Wireless within a reasonable time after the loss, theft, or damage occurs.
  • The replacement phone will be shipped to your address and arrive within a specified time frame, depending on your location and the availability of the replacement device.
  • Assurance Wireless may offer you a refund or a comparable device if the replacement phone is unavailable.
  • You may be required to pay a deductible or other fees to receive a replacement phone.
  • The replacement phone may be new or refurbished, depending on availability.
  • The replacement phone may come with a limited warranty, which will be outlined in your replacement phone agreement.

The replacement phone policy is subject to change at any time, and Assurance Mobile reserves the right to modify or discontinue this policy without prior notice.

Process To Get An Assurance Wireless Replacement Phone By Contacting The Customer Care Via Phone Or Chat: 

You can contact the customer care of Assurance Wireless by making phone calls or chatting online. Here is how you can do it:

Contact Assurance Wireless Customer Support

You may contact a customer care agent by making a phone call to this number: (1-888-321-5880) or chat with him/her and tell him/her that you need a replacement phone.

Provide Your Account Information

The customer care agent may want to verify your account information before they take any decision about sending you a replacement phone. Be prepared to provide your name, address, phone number, and account number.

Explain The Reason For The Replacement

You must explain the reason for the replacement of your phone.If you lost your phone or if it was stolen, you may be requested to file a police report. And if your phone is damaged then you have to provide a description of the damage.

If Applicable, You Have To Pay A Replacement Fee

Assurance Wireless may charge a replacement fee for your lost or stolen phone. You can pay the replacement fee by credit card, debit card, or money order.  

After All Procedures Are Completed, You May Receive The Replacement Phone

After your application for the replacement is approved and you have paid the replacement fee ( If applicable) , then Assurance Wireless will send a replacement phone to your address by mail. You can receive it within 7 to 10 business days.

Through Online

You may apply online for a replacement phone from Assurance Wireless. The process is as follows:

Go To Their Website

You may visit Assurance Wireless at : and start the process.

Now Log Into Your Account

Log in to your account of Assurance wireless. If you do not have an account , then open a new account.

Go To The Replacement Phone Section

Navigate to the replacement phone section. Now find out the option, ‘Request Replacement phone’ .

Fill Out The Replacement Form

Fill out the replacement form  completely with authentic and correct information. Do not forget to provide the following information in detail: Your personal information, Assurance Wireless account information, Reason for the replacement, Your device information, and proof documents ( If necessary).

Verification Process

Assurance Wireless will review your submitted application and take necessary steps according to the conditions. You may be asked for additional information or clarification if needed. After considering everything, you may get a replacement phone from Assurance Wireless. You will get an email notification with the tracking number when your device is shipped.

Eligibility Criteria For Phone  Replacement

You are eligible for a phone replacement , if your phone is stolen, lost, damaged beyond repair , defective , or you want an upgraded phone. You get replacement according to your situation and under the replacement policy.

Gather Necessary Documentation 

You have to submit some documents according to the reasons for the replacement of the Assurance Phone. Some common examples of such documents are:

  • A Police report. If your phone was stolen, then you need to submit a police report.
  • An Affidavit explaining the damage or the loss of your phone.
  • A bill of sale, or a warranty card.
  • Proof of Your Identity.
  • Proof of your address.
  • You also need to provide your personal information, account information, last 4 digits of your social security number, etc.

Getting A New SIM Card If Your Phone Is Lost Or Stolen

If your phone is lost or stolen, or somehow you damaged it, then you need a SIM card from Assurance Wireless. You also need a new SIM and close the previous SIM card to prevent unauthorized use of your lost or stolen phone. You are required to gather some information before requesting a new SIM card. These include: Your Assurance Wireless Account number, Assurance Wireless account PIN, your SIM card number, and your phone’s IMEI number.

Here is how you get a free SIM card from Assurance Wireless.

  • First you need to contact them by making a phone call at the customer care. For this make a call at:1-888-321-5880.
  • Now provide your account number, account PIN, and IMEI number. Explain to the representative why you need the SIM.
  • Confirm your order, shipping address and other details. Assurance Wireless will process your request and send you a new SIM by mail as soon as possible.
  • After getting the SIM , you need to activate it to use with the replaced Phone.

Fees Associated With The Replacement Process:

Assurance Wireless’s phone replacement is not entirely free, you have to pay a fee of $35. Of which $25 is a replacement fee, and the other $10 is  shipping fee.

Shipping And Estimated Delivery Timeframes

If your application for a replacement phone is approved, then you get the phone within a specific timeframe. As your request is approved, you will get an order confirmation notification from Assurance Wireless. The notification may include a tracking number. You can use the tracking number to monitor the progress of the shipment. You will expect to receive the replacement Phone within 7 to 10 business days.

Activation Process For The Replacement Phone : 

You can activate your replacement phone: Via Hand’s Free Activation process, via online, or  Over the phone .  Before you start the activation process, ensure that you have the following information ready.

  1. Your Assurance Wireless account number and PIN.
  2. Your replacement phone’s IMEI/MEID number.

Option 1: Hands-free Activation :

  1. Power on your new phone.
  2. Follow the on-screen prompts, which will automatically connect your phone to the network and activate your service.
  3. This is the easiest and most reliable way to activate your phone.

Option 2: Activate Online 

You can activate your replacement phone online. It is a fast and easy way to activate your phone. For activation, follow these steps:

  1. Visit the Assurance Wireless website and log in to your account.
  2. Now navigate to the “Your Phone” section and click on “Update Phone”. Enter your phone’s IMEI/MEID number.
  3. When the SIM card prompts appear, select “SIM that came with my new phone” and click on “Submit”. The new SIM information will automatically populate.
  4. Click “Submit” again and thus confirm the activation.
  5. You will notice a confirmation message that shows your new phone is now activated and ready to use.

Option 3: Activate Over The Phone  

You may activate your replacement phone over the phone also. You can take help from customer care of Assurance Wireless and activate the phone in this process. Here is how you can do it:

  • From your current phone, dial 611 or 1-888-321-5880 and follow the voice prompts.
  • Please press 1 to confirm that you are calling about your account.
  • Now, Press 5 to select the option “Anything Else”.
  • Press 1 to choose the option “Move your service from your current phone to a new phone”.
  • Now your call will be transferred to a Customer Care Agent who helps you in activating your new phone. You have to provide your account number, PIN, and IMEI/MEID number when asked.
  • When the activation is completed, you will hear a confirmation message. Your  phone is now activated and ready for use.

How To Restore Backup Data From The Old Phone To The New Replacement Phone  

Restoring backup data and settings from your old phone to the new Replacement phone is important, because it ensures you do not lose any valuable information. Here are the steps to restore your backup data and settings on a replacement phone of Assurance Wireless:

Backup Your Old Phone

Before you can restore data and settings on your replacement phone, you need to have a backup of your old phone.To get the backup of your old phone go to Settings > System > Backup and select the option to back up your data.

Turn On Your Replacement Phone

Turn on the replacement phone and go through the initial setup process. You need a wifi connection and also need to sign in to your Google account. If you do not have a Google account , then please open an account.

Restore From Backup

During the setup process, you will be prompted to restore data from a backup. Select the option to restore data from your backup and then follow the prompts.

Wait For the Restoration Process To Complete

The restoration process will start and depending on the amount of data you have, it will take some time. So, keep patience and wait.

Verify Your Restored Data

After the restoration process is complete, verify that your data has been restored correctly. For that check your contacts, messages, photos, and other files and make sure that all are restored properly on your new device.

Exploring Alternative Options If Free Replacement Request Is Denied:

Upgrade with a discount

You may check for an upgrade with a discount. If Assurance Wireless offers such a deal, then you may take the opportunity.

Repair The Device

If the device is repairable, then you can repair it and use it.

Buy Refurbished Phone

You can buy refurbished phone at a very cheap price and use it.

Phone Insurance

Phone insurance can be a good potential solution. If you insure your phone, then the insurance company may take the responsibility to repair or replace your phone under a plan.

Frequently Asked Questions (FAQs)

Can I cancel the order for my replacement phone? 

If you have ordered an upgraded phone, you cannot cancel the order. But if you want to get a replacement for your lost, or stolen phone and order it, but fortunately find the missing phone , then you can cancel the order within 24 hours by calling customer care or visiting the website.  However, if you call after the 24-hour window, the company will not be able to cancel the order.

Does Assurance offer any warranty on phone accessories? 

Assurance Wireless does not give any warranty for all accessories. But for some vital accessories,  like a malfunctioning charger, they provide a one year replacement warranty.

Which carrier is compatible with the Assurance Wireless phone? 

T-Mobile’s network is compatible with Assurance Wireless phones. Assurance Wireless serves Broadband Internet Services for smartphones over T-Mobile’s network.

What should I do if my Assurance Wireless phone malfunctions within the first year?

Assurance Wireless Phones come with a one year warranty from the original equipment manufacturer. So, if you experience any malfunctions of the phone within the first year from the purchased date, then you will get a free replacement for the phone.

How long does it typically take to receive a replacement phone once I’ve submitted a request online? 

If you submitted a request to receive a replacement phone and your request is approved, then the processing time for the replacement may vary depending on various factors, including your location, the volume of requests, etc. So, it is not possible for Assurance Wireless to deliver the phone immediately after approval. But Assurance Wireless aims to process requests promptly. So, keep patience. You can expect the replacement phone within a few business days after approval. Assurance wireless will provide you a tracking number. You can monitor the progress of delivery by tracking the number.

How many Assurance Wireless replacement phones can I get per year? 

You can only receive one Assurance Wireless replacement phone per year.

What should I do if I am not satisfied with my Assurance Wireless replacement phone?  

If you are not satisfied with your Assurance Wireless replacement phone, then you can exchange it for a different model. But for that you may be charged a restocking fee.

What if I cannot pay the replacement fee upfront?

If you cannot pay the replacement fee upfront, then do not worry. You may be able to set up a payment plan with Assurance Wireless.

What is the difference between phone replacement and Phone upgrade?

A phone replacement is when you receive a new or refurbished phone of the same model or similar model to replace your old one, usually because it is damaged, broken, lost or stolen. On the other hand a phone upgrade means you get a new phone that is better than your old one. It may have more features, larger screen and many other advantages that are superior to your old phone.

Write in short the replacement rules for stolen, damaged, lost and malfunctioned phones.

  1. If your phone is stolen within the first year of purchase and you filed a police report, then you get a free replacement.
  2. If your phone is damaged and the damage is not caused by your own negligence, then you get a free replacement.
  3. If your phone is lost, then it happens because of your negligence. So,you have to pay an additional fee to get a replacement for a lost  phone.
  4. For a malfunctioned phone you get a manufacturer’s one year replacement Warranty.