Are you eligible for the SafeLink Wireless service? Be certain that you can now get a smartphone and use it as a mobile hotspot. With this hotspot in place, you will be able to keep other devices connected to the internet. From your laptop to your tablet, there is a myriad of devices that will enjoy a good internet connection, thanks to the SafeLink hotspot. Although the SafeLink hotspot can be a lifesaver when you want to enjoy a good internet connection away from your home, sometimes, it might fail to working optimally.
Thankfully, there are a number of ideas that can help you diagonise this problem. To learn more about why SafeLink hotspot is not working, how to fix such issues and much more, consider reading this article and you will be all set.
Here I Mention What Actually People Face When SafeLink Hotspot Stops Working
If your SafeLink hotspot stops working, other devices that rely on that internet connection will not be able to access internet services. This means that you will not be able to use your desktop computer to access the internet when using the SafeLink hotspot. Besides this, you might not be able to stream your favorite videos online, play online mobile games and so much more.
If you are sharing your mobile data with your loved ones, they might have to purchase their own mobile data so that they can connect their devices to the internet. Consequently, this might be expensive and inconveniencing to say the least. To be on the safe side, there is a need for you to establish why your SafeLink hotspot is not working, and how you can fix it so as to avoid the above-mentioned inconveniences.
Step 1 For Fix: Find-out The SafeLink Hotspot is not Working Reasons
By now, you are aware that your SafeLink hotspot can stop working and inconvenience you a great deal. Here are some of the reasons why your SafeLink hotspot might stop working:
- You have not yet activated your SafeLink hotspot feature.
- Your SafeLink hotspot device’s firmware is yet to be updated.
- You live in an area that does not enjoy SafeLink Wireless network coverage. Since this carrier is a Mobile Virtual Network Operator, it relies on TracFone network towers in order to offer its services. Although this carrier has a good network coverage across the United States, there are some pockets of the country that experiences network issues. If you live or have moved to such areas, chances are that your SafeLink hotspot will not work.
- You are using the wrong frequency band on your SafeLink Wireless hotspot device. Typically, SafeLink hotspot devices uses two frequency bands. These include the 2.4GHz and 5.0 GHz frequency band. Depending on your device, there is a need for you to choose the frequency that works optimally with it so that you can connect your device to the internet. In this case, if you device is compatible with 2.4GHz frequency band, and the hotspot frequency band is 5.0GHz,be certain that you will experience issues whenever you want to connect your Safelink hotspot to the internet.
- You have connected too many devices to the SafeLink hotspot device
- The SafeLink hotspot device and the connected devices are distant apart.
- You have exceeded the SafeLink hotspot bandwidth. In most cases, this limit is usually 5GB or thereabout.
- You entered the wrong APN settings on your SafeLink hotspot device.
- Your SafeLink hotspot device has bugs.
- May be your SafeLink hotspot device is old and thus needs to be replaced.
- Your SafeLink hotspot device is damaged.
- SafeLink Wireless is doing some maintenance on its network within your locality.
Step 2 For Fix: After Finding The Reason, Follow Steps to Fix Your SafeLink Hotspot Not Working Issue
Since you already know the various reasons why your SafeLink hotpost might stop working, time is ripe for you know how you can fix these issues on the go. Here are some of the ideas that can help you get started:
1. Check if there is a network outage within your locality
Try to establish if there is a network outage within your area. Here, you might visit SafeLink website for more information or contact the customer support team directly. Once you reach the customer support team, ask whether there is an outage within your locality or not. In case there is an outage, you can expect that you will not be connected for a few hours. However, after that, this carrier’s normal service will resume.
2. Restart your device
Besides checking whether there is an outage within your area, consider restarting your device. By restarting your SafeLink hotspot device, you will be able to eliminate any bugs that might be present. Such is ideal if you have been using your SafeLink hotspot device for quite some time before restarting or rebooting it.
3. Turn on the SafeLink hotspot feature
Switch on your SafeLink hotspot feature and then establish if the problem will still persist. Chances are that you had not switched on this feature, thereby making your SafeLink hotspot not to work as expected.
To establish whether the SafeLink hotspot feature is working or not, look out for the hotspot icon on top of your phone’s screen. In case you spot it, be certain that your SafeLink hotspot feature has been turned on.
4. Update your device’s firmware
Try to update your SafeLink hotspot’s firmware and then establish if your device will start working well. Thankfully, the process of updating your SafeLink hotspot’s firmware is not difficult per se.
All you have to do is ti visit your device’s ‘Settings’ section and then go to the ‘About Phone’ option. Tap on the ‘Update’ option so that you can check whether there is a new firmware or not. In case there is a new version, download it and then restart your device.
5. Check if you entered the correct SafeLink APN settings
Ensure that you entered the right APN settings on your SafeLink hotspot device. Remember that the APN settings of your device normally enable it to connect to your carrier’s internet via mobile data.
The good news is that you can now contact this carrier’s support team and then ask them to send you a configuration file. Better still, you can reconfigure these settings on your own. In case you choose reconfigure the APN settings manually and you have a SafeLink hotspot device that operates on the Android platform, consider following these steps:
- Go to the ‘Settings’ icon on your device
- Tap on the ‘Network and Internet’ option
- Choose the ‘Mobile Network’ option
- Since you want to add new APN settings, tap on the ‘Access Point Name’ option and then click on the ‘+’ button
- After that, key in the following details:
- Name: SafeLink
- APN: tfdata
- Proxy: proxy.mobile.att.net
- Port: 80
- MMSC: http://mmsc.mobile.att.net
- MMS proxy: mobile.att.net
- MMS port: 80
- MCC: 310
- MNC: 410
- Authentication Type: PAP
- APN type: default, default, mms, supl, hipri
- APN Protocol: IPv4
- APN Roaming Protocol: IPv4/IPv6
- Bearer: Not Specified
- MVNO type: None
- MVNO value: Not defined
In case you are using an iPhone device as your SafeLink hotspot, go to the ‘Settings’ icon and then choose the ‘Cellular’ option. Click on the ‘Cellular Data Network’ option and then tap on the ‘APN’ option. After that, key in the following details:
- APN: tfdata
- Username: Not defined
- Password: Not defined
6. Ensure that you device is in a pristine condition
If your SafeLink hotspot device is damaged or is faulty, be certain that it will not work optimally. For instance, if its SIM card slot has been damaged, you will not enjoy a good internet connection.
Therefore, you have to repair it so that it can start working well. In case your device cannot be repaired, consider replacing it. The latter option comes with a cost but will allow you to enjoy unprecedented convenience.
7. Ensure that you are using the right frequency band
Like we mentioned above, SafeLink allows you to enjoy a good internet connection via the 2.4GHz and 5.0GHz frequency band. Depending on your device you can now use either of these frequency bands and enjoy a good internet connection. If your device supports the use of 2.4GHz, consider choosing this frequency band and you will be good to go.
The same applies to those devices that support 5.0GHz.To alter any of these frequency bands on your SafeLink device consider going to the ‘Settings’ icon and then choose the ‘Network & Settings’ option. Choose the ‘Wi-Fi’ option and then choose the ‘Advanced Settings’ option. Click on the ‘Frequency Band’ and then choose either 2.4GHz or 5.0GHz frequency band.
8. Reduce the number of devices that you have connected to the SafeLink hotspot device
Although you are at liberty to connected more than 5 devices to your SafeLink hotspot device, connecting too many devices at a go can affect the connectivity of your device. Ideally, you should connect about 5 device or even less so that you can enjoy a good internet connection.
The fewer the connected devices, the better the connection. Besides this, ensure that the connected devices and then SafeLink hotspot device are close to one another. The shorter the distance between these devices, the better the connection.
9. Perform a factory reset on your SafeLink device
Sometimes, restarting your SafeLink device might not be enough. Despite rebooting your device, you might still experience connection issues. To avert this problem, you can consider hard resetting your device. However, before you undertake this process, consider backing up your device’s data and you will be good to go.
10. Check whether you have depleted your mobile hotspot data
If you have exhausted your SafeLink hotspot data, be certain that your device will not work as expected. Here, you might bear with the inconveniences that come with it until the next billing cycle begins. To be on the safe side, keep on checking your hotspot data balance and then determine whether to upscale or downscale your data usage accordingly.
11. Contact SafeLink customer support team
If all the above-mentioned ideas fails to bear fruits, consider contacting this carrier’s customer support team. Here, you should dial 1-800-378-1684 and then let them know your problem. The agent on the other end will offer the much-needed guidance and insights that can help you solve this problem.