Have you lost or damaged your TruConnect Wireless phone? You should consider getting a replacement phone as soon as possible. By getting a replacement phone, you will be able to remain connected with those whom you love and even enjoy TruConnect services. When it comes to TruConnect replacement phone, be certain that some phone models can cost an arm and a leg. Thankfully, this carrier now allows you to replace your TruConnect damaged or lost model more conveniently.
However, the replacement is not automatic per se as there are some guidelines that govern how one can get a TruConnect replacement phone. From the time your phone got damaged to the warranty period of your phone, there are many factors that determine whether you will be able to obtain a free phone from this carrier or not. In this article, I’ll take a closer look at how you can report your stolen or damaged phone, how to get a replacement phone from TruConnect, and so much more.
Follow The Procedure For Replacement Your TruConnect Phone
Getting a TruConnect free replacement phone will depend on certain factors. For example if your TruConnect phone was damaged due to water damage or physical abuse, be certain that you will have to use your own funds to replace your phone. This can be attributed to the fact that this carrier does not replace such phones free of charge.
In case your TruConnect device was damaged 10 days after the expiry of the first 90 days, brace yourself to replace it at your own cost. On the other hand, if your phone as not damaged due to water damage or physical abuse and you submit your replacement claim within a period of 10 days after the lapse of the first 90 days, trust that you will be able to a free replacement phone. Here, you might only have to cater for the costs involved in returning your device to this carrier so as to get a replacement model.
Step 1: Report Your TruConnect Phone Lost or Stolen or Damage
Once your TruConnect phone has been lost or is stolen, consider reporting the matter the authorities as soon as possible. By reporting this incidence to the police, be sure that they will offer the much-needed help to you and even enable you to recover your lost or stolen model soonest possible.
Besides reaching out to the authorities within your locality, you can also consider reaching the TruConnect customer support by dialing 1-800-430-0443 and then let them know that your device was lost or is stolen.
Once you reach out to the TruConnect representative on the other end, be certain that he or she will suspend your service until you obtain a replacement phone. By alerting the customer support team early in advance, you will be able to prevent unauthorized use of your TruConnect account balance.
However, if your device was damaged, you might have to contact TruConnect customer support team and narrate your story. If your case is genuine and have made your claim within the stipulated time period, you will be able to get a free replacement from TruConnect Wireless. Whether your phone was stolen, damaged or lost, the earlier you notify TruConnect customer support team, the higher the chances of getting a replacement model free of charge.
Steps 2 : Know The TruConnect Replacement Policy And Proceed To Your Replacement Claim
Like we mentioned above, you can now get a replacement model from this carrier and be connected with those whom you love. However, there are certain policies that govern the entire replacement process. In the subsequent sections, we shall take a closer look at how to get TruConnect replacement phone with respect to those policies:
TruConnect Free Government Phone Replacement Policy And Process
This replacement policy applies to those customers who are eligible to enjoy this carrier’s Lifeline program. Once you qualify for the TruConnect Lifeline program, you will be able to get a free phone alongside discounted cell phone services. However, as far as the free models are concerned, they hardly come with a replacement warranty from the manufacturer. Therefore, they are usually provided as they are by this carrier.
In case you are a beneficiary of the TruConnect Lifeline program and your phone has been damaged, worry not as you can now get a replacement phone. However, your phone must not have been damaged due to physical abuse or water damage. Additionally, you should ensure that report the incidence within 10 days after the expiry of the first 90 days. By doing so, you will be able to get a free TruConnect replacement phone.
When it comes to the replacement phone, it is important to note that you might not get the phone that you have always wanted. This is because TruConnect offers replacement phones depending on their availability. For optimal results, you can contact TruConnect customer service team at 1-800-430-0443 and make enquiries of the available models. This way, you will be able to know the phone that you can expect to get once you submit your replacement claim.
TruConnect Phone Company Replacement Policy And Process
Unlike the TruConnect replacement policy that we have discussed above, this one applies to those phones that have been purchased by other customers out there. In other words, this TruConnect policy applies to upgraded devices. To start with, TruConnect doesn’t manufacture mobile phones. As a result, this TruConnect might not be liable for the defects that you might find on your upgraded device.
When it comes to the warranty, it is important to note that TruConnect does not issue it. Instead, it is issued by the manufacturer. In this case, your device of choice will always come with a warranty from the manufacturer. Depending on the phone’s manufacturer, the warranty can last between 1 and 2 years.
As far as the replacements costs are concerned, it is imperative to note that the warranty does not cater for it. Therefore, you might have to reach out to the TruConnect customer support team and then ask them about the related replacement costs. Thereafter, you can submit your TruConnect replacement claim, pay the necessary fees and be good to go.
Steps 3 : Replace Your TruConnect SIM Card
If your TruConnect phone was stolen or got lost, be certain that you can obtain a free replacement SIM card. On the other hand, if your device was damaged but the SIM card is in pristine state, you are free to remove it from your device and use on another TruConnect device. Here, your device of choice should be unlocked and compatible with TruConnect.
Here I Review Some List of TruConnect Compatible Phone For Replacement or Upgrade
Some of the replacement or upgrade phone reviews that you can get from TruConnect include:
1. Motorola G Play (2021)
This Motorola G Play (2021) TruConnect phone comes with a 6.5 inch IPS LCD screen display and runs on Android 10.When it comes to the memory section, the model boasts of having a 32GB ROM and 3GB RAM. At the back, the model comes with a dual camera system whose capacity is 13MP and 2MP respectively.
Additionally, there is a LED flash feature that allows you to take high quality photos even at night. At the front, the model comes with a sing 5MP selfie camera. Finally, it comes with a long-lasting Li-Po battery whose capacity is 5000 mAh.
2. LG Aristo 3 Plus
The LG Aristo 3 Plus TruConnect phone comes with a 5.7 inch IPS LCD screen display and runs on Android 7.0(Nougat). As far as its internal memory is concerned, this model take pride in having a 32GB ROM. It also comes with a 2GB RAM and a dedicated slot for inserting a memory SDcard.
At the back, the model comes with a 13 MP camera and a LED flash feature to enable you take high quality photos and videos even under low-light intensities. At the front, it comes with a 5MP camera that allows you take fairly decent selfies. To enable you remain connected for longer, the model comes with a long-lasting Li-Ion battery whose capacity is 3080 mAh.
3. Samsung Galaxy A21
Samsung Galaxy A21 TruConnect phone boasts of having a 6.5 inch IPS LCD screen display and runs on Android 10.Besides this, it comes with a 32GB ROM and 3GB RAM. At the front, the model has a single 13MP selfie camera and 4 cameras at the back, whose capacities are 16MP, 8MP, 2MP and 2MP respectively. Lastly, the model is powered by a long-lasting Li-Po battery whose capacity is 4000 mAh.
4. Google Pixel 4a
Google Pixel 4a TruConnect phone comes with a 5.85 inch OLED screen display that is large enough for you to watch your favorite videos, play mobile games, surf the internet, stream online contents and so much more. Moreover, the model is powered by a Qualcomm SDM730 Snapdragon 730G (8 nm) chipset and runs on Android 10, which can be upgraded to Android 13.
When it comes to the storage section, this model does not disappoint as it comes with a 128 GB ROM and 6GB RAM. At the back, it boasts of having a single 12.2 MP camera and a LED flash feature. To enable you take clearer selfies, this model comes with an 8MP camera at the front. As far as the battery section is concerned, this one comes with a Li-Po battery whose capacity is 3140 mAh.
5. Apple iPhone XR
Apple iPhone XR TruConnect phone comes with a 6.1 inch liquid retina IPS LCD screen display and runs on iOS 12. Although this phone does not come with a memory card slot, it has a 64GB ROM and 3GB RAM.
In addition, it comes with a single camera at the back, whose capacity is 12MP.To enable you take high quality photos even at night, this model comes with a quad-LED dual-tone flash feature at the back. On the front side, the phone comes with a single 7MP selfie camera. Finally, the phone comes with a long-lasting Li-Ion battery whose capacity is 2942 mAh.
Besides The Above Models, Here Are Other Replacement Or Upgrade Phones That You Can Get From TruConnect:
- NUU F4L Flip Phone
- Blu C5L 2020
- Nokia 1.3
- NUU X6P
- LG Aristo 3
- Motorola E
- LG K31
- Motorola G Fast
- Nokia 5.4
- Apple iPhone SE
- Samsung Galaxy A71 5G
- Samsung Galaxy S10e
- Samsung Galaxy S10
- Nokia 8.3 5G
- OnePlus 8 Pro 5G
- Apple iPhone 12 Max
- Motorola RAZR 5G
- LG Q70
- Google Pixel 4a
Here I Suggest Some Options, If Your TruConnect Replacement Phone Claim Was Rejected
Like we mentioned above, if your TruConnect phone has not be damaged by physical abuse or water, be certain that you will get a free replacement if you make your claim within the first 90 days. But In case your damaged or lost phone is not replaced by the authority, you are free to contact your insurance company and let them know your story. Thankfully, some insurance companies offer packages that cover an array of phone risks such as:
- Loss of your device
- Theft of your phone,
- Accidental abuse
Currently, insurance companies that can help replace your lost, damaged or even stolen device. As long as your insurance plan had covered such risks, you will be able to get a replacement phone seamlessly. However, most insurance companies prefer reserving these plans for expensive phone models.
Therefore, it is important that you have an expensive TruConnect phone model for you to enjoy this benefit. Additionally, ensure that you pay your premiums in good time so that you can get a replacement phone in case your TruConnect phone is lost, damaged or lost.
You can contact your insurance company for more details. In case your device was insured, you are likely to get a replacement model more conveniently.
Finally Try Again To Locate Your TruConnect Lost Phone Using This 6 Methods
If your TruConnect phone has been stolen or is lost, there are many tricks that can help you locate it. Some of the valuable tricks that can help you get started include:
- Use another phone to call your phone number. Thereafter, try to listen to your phone’s ringing tone. Chances are that it might be within the vicinity. In case someone picks your phone call, let him or her know that you had misplaced your phone and are looking for it. You can ask the receiver his or her location so that you can go and pick up your phone. Better still, you can let him or her store the phone until you go to pick it.
- Ensure that an emergency number appears on your phone’s locked screen. Unlike other tricks, this one works well if you had done it before misplacing to losing your phone. In case someone sees your phone number, he or she will call it and let you know that he or she is in possession of your phone. Thereafter, you will take appropriate actions.
- If you lost device was relying on Android platform, you can use Google to locate it. Here, you can use Google services and be able to tell the exact location of your phone. However, you need to ensure that you were previously using Google services on your phone. For example, you can try to log in with your Gmail details and see your phone’s location. Better still, you will be able to know your device’s last known location. As long as your lost device had its mobile data switched on, you will be able to tell its exact location with utmost precision.
- Besides Google, you can use ‘Find My Device’ feature on your phone. However, you need to switch on this feature before losing or misplacing your phone. Additionally, you will be needed to switch on your phone’s GPS feature. When it comes to iPhone device, consider using the ‘Find My iPhone’ feature and you will be all set.
- Supposing you had misplaced your device at home and had connected it to a smart speaker, be certain that you can find it by addressing the smart speaker with ‘Find My Phone’ command. The smart speaker will then help you locate your device.
- If the worst comes to the worst, contact your carrier’s customer support team and ask whether they can help you locate your device. With the availability of finding devices, these experts will help you locate your lost phone easily.
Difference Between TruConnect Replacement Phone, Exchange Phone, and Upgrade Phone
Note : Skip this section if you don’t interest to know or you already know about this.
It is no secret that TruConnect replacement phone, exchange phone and upgrade model are terms that confuse many folks. Although they seem related, they are different in a number of aspects. To start with a TruConnect replacement phone refers to the model that you will get from this carrier in case your phone was stolen, damaged or lost. In most cases, replacement models are offered free of charge.
On the other hand, the ‘Exchange phone’ refers to the model one gets after his or her model was lost, damaged or stolen. It can also mean a model that one gets once he or she chooses to upgrade his or her current model.
As far as upgrade models are concerned, it is imperative to note that there are some service providers that allow you to exchange your current device with a new one. However, you will need to add a few bucks on top of your trade-in phone so that you can get an exchange model from your carrier.
Finally, the upgrade model refers to the models that are purchased so that one can get the most out of his or her phone. In most cases, upgrade models come with sophisticated features that will mesmerize you. Luckily, TruConnect has a plethora of decent phones you can upgrade to and get value for your hard-earned money.